Refund policy

 

At Boutique Bridal, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a hassle-free refund policy.

Return Eligibility:

To be eligible for a refund, the item(s) must meet the following criteria:

• The item(s) must be in the original packaging and in new, unused condition.
• The item(s) must be returned within [14] days of the arrival date.
• The item(s) must be accompanied by the original receipt or proof of purchase.

Refund Process:

To initiate a refund, please follow these steps:

1. Contact our customer service team at admin@boutiquebridal.com.au to request a return.

2. Once you have received a response, pack the item(s) securely in the original packaging.

3. Send the item(s) back to us using a trackable shipping method. The cost of return shipping is the responsibility of the customer.

4. Once we receive the item(s) and confirm that they meet the eligibility criteria, we will issue a refund to your original payment method. Please allow [5-7] business days for the refund to appear on your account.

Exclusions:

The following items are not eligible for a refund:

• Gift cards
• Clearance or final sale items

If you have any questions or concerns about our refund policy, please contact our customer service team at admin@boutiquebridal.com.au.